"No face detected": what to do
Updated July 23, 2026
A photo lands in error when it has no usable face in it. That's normal for:
- shots of the venue, the room, table settings, details, or hands;
- photos from behind, of silhouettes, or from very far away;
- faces that are very blurry, very dark, or cut off by the frame;
- deliberately artistic photos with strong backlighting.
These photos won't appear in any selfie search.
The fix: if you still need to deliver these shots, switch the event to open gallery or mixed mode. Your guests can then reach them freely, without going through recognition.
Warning: if every photo lands in error, it's not about framing. Contact support, because something is wrong on our end.
Was this article helpful?
Still need help?
Reach out to us directly.